Terms and Conditions

1. Passengers are required to arrive at least 45 minutes prior to departure. Counters close 15 minutes prior to departure.
2. As per government guidelines full vaccination proof documents will be checked at time of travel.
3. Crew instructions must be followed at all times.
4. Skoda Kushaq Zone passengers have access to the Skoda Kushaq Zone, vehicle deck and pet zone only.
5. Skoda Octavia Deck passengers have access to all areas with the exception of Skoda Superb Lounge.
6. Skoda Octavia Deck & Skoda Superb Lounge passengers must wear wristbands provided at all times to access the respective areas.
7. Seating is open plan on first come first serve only except for those passengers who have reserved paid tables.
8. It is encouraged to wear a mask at all times and maintain social distancing.
9. No outside food or drinks are allowed on board.
10. No weapons, corrosive materials or harmful objects are permitted.
11. Carrying and consumption of drugs on the ferry and within the terminal premises is strictly prohibited and is punishable by law.
12. Pets are only permitted in the Pet Zone or in the vehicle.
13. Vehicle engines must be turned off with the handbrake engaged and the vehicle kept in gear.
14. Passengers must pay attention to the safety briefing and evacuation announcements as well as read the safety instructions located on the ship.
15. Any misuse of the vessel's property, failure to follow instructions which can endanger the safety of the vessel or passengers can lead to a fine and/or prosecution.
16. Boarding passes are entitled to physically present passengers only.
17. All rights of admissions reserved.

Modification and Cancellation Policy

1. No show tickets are non refundable and non modifiable.
2. If a passenger arrives upto 10 mins late and is unable to board the ferry, the following will apply:
   1. If seats are available on the same day, the passenger will be rebooked with a 50% surcharge at the counter.
   2. If there are no seats or if the passengers declines to travel, the ticket will be treated as a no-show.
3. The following policy is to be followed:

*No refunds on any modification charges

*For bookings more than 25 passengers please contact support@m2mferries.com