Frequently Asked Questions

We've put together some commonly asked questions to give you more information about travelling with M2M Ferries and what we offer.

  • Booking
  • Coronavirus Update
  • Tickets
  • Terminal Information
  • Booking Modifications and Cancellations
  • Contact Us
  • Baggage
  • Travel Instructions
  • Safety
  • Food and Beverages
  • Celebrations
Travellers can book their tickets through our online booking system on www.m2mferries.com, download our app available on IOS and Android, or call us on +91 8291902662 and our team will help you with your booking. Tickets are also available for purchase through our ticketing counters located at both the terminals on a first come first served basis.
Yes, absolutely! Tickets subject to availability are available for purchase at both our ports.
Yes. Simply select the number of vehicles travelling as part of your booking and our system will automatically update the fares accordingly.
No. However, when booking a roundtrip, you can choose which seating category you'd like to travel in for your onward journey and which for return.
Yes, we welcome children of all ages. An adult must accompany children on board at all times. You are free to move around the ship within the designated areas as per your ticket with your children, and we encourage the "reach out and touch policy" - you should be able to reach out and touch your child at all times. For safety purposes, passengers are not allowed to stand on seats, or sit at the bow of the boat. In consideration of other tour passengers, we request you to take a distraught, noisy child to a quieter area of the boat while you console him/her. Please inform our crew members if they can be of any further assistance.
Yes, of course you can travel with your pets on board M2M-1! We have created a dedicated area on our ferry, where you and your furry friends can relax comfortably, enjoying the ocean vibes. Pets are only permitted in the pet designated area and vehicle deck.
Currently, GST is not applicable on ferry tickets.

No. For safety reasons, Electric 2-wheelers are not permitted on board.

All passengers require a ticket. Infants above the age of 2 days and under the age of 3 years as on the date of travel are treated as infant. Age proof may be asked at the time of check in. Tickets for infants are available at concessional rates. All passengers above the age of 3 years require a full ticket.

Travellers can book their tickets through our online booking system on www.m2mferries.com, download our app available on IOS and Android, or call us on +91 8291902662 and our team will help you with your booking. Tickets are also available for purchase through our ticketing counters located at both the terminals on a first come first served basis.
Yes, absolutely! Tickets subject to availability are available for purchase at both our ports.
Yes. Simply select the number of vehicles travelling as part of your booking and our system will automatically update the fares accordingly.
No. However, when booking a roundtrip, you can choose which seating category you'd like to travel in for your onward journey and which for return.
Yes, we welcome children of all ages. An adult must accompany children on board at all times. You are free to move around the ship within the designated areas as per your ticket with your children, and we encourage the "reach out and touch policy" - you should be able to reach out and touch your child at all times. For safety purposes, passengers are not allowed to stand on seats, or sit at the bow of the boat. In consideration of other tour passengers, we request you to take a distraught, noisy child to a quieter area of the boat while you console him/her. Please inform our crew members if they can be of any further assistance.
Yes, of course you can travel with your pets on board M2M-1! We have created a dedicated area on our ferry, where you and your furry friends can relax comfortably, enjoying the ocean vibes. Pets are only permitted in the pet designated area and vehicle deck.
Currently, GST is not applicable on ferry tickets.

No. For safety reasons, Electric 2-wheelers are not permitted on board.

All passengers require a ticket. Infants above the age of 2 days and under the age of 3 years as on the date of travel are treated as infant. Age proof may be asked at the time of check in. Tickets for infants are available at concessional rates. All passengers above the age of 3 years require a full ticket.

The health and safety of our staff and passengers is of the utmost importance. We have consulted various medical professionals as well as government agencies and implemented comprehensive safety protocols to ensure a safe and sanitized travel experience.
Yes, a booking confirmation will be sent to your email address once the booking is completed.
You won't receive tickets from us, but feel free to print off your confirmation if you prefer to have something to refer to when you arrive for your trip. Otherwise, you can simply show us the QR code / booking id from your booking confirmation or through the app when you arrive for your trip.
No, tickets are non-transferable and passengers must carry a valid government issued photo ID while travelling on M2M Ferries.
There is a vehicle waiting area at both terminals for passengers travelling with their vehicles. However, there is no dedicated parking for our foot passengers. If long term guaranteed parking is required, you are required to make your own arrangements.
You will find everything you need on our "How to get there” page, including directions and address details. If you require further assistance, please contact us on +91 8291902662 and we will be happy to assist you.
Yes, of course. Simply contact us at +91 8291902662 or email us at support@m2mferries.com to assist you with the upgrade. You can also choose to upgrade at the ticket counter at time of check in or even onboard! *Kindly note that upgrades are based on availability.

Yes, you absolutely can! You can email us at support@m2mferries.com or call us at  +91 8291902662 to make any changes to your booking. Please have a look at the table below to see what applies for you.



  • *For passengers purchasing tickets for Skoda Superb Lounge, no modification until 2 hours to departure. 
  • For passengers requesting for trip change, penalty / fare difference will be applied as above. No fare difference will be refunded.
  • No refunds on any modification charges
  • For bookings more than 25 passengers please contact support@m2mferries.com
Once your cancellation request is processed as per the cancellation policy you can expect to receive your refund within 14-18 working days from the date of cancellation. If you have still not received your refund then please contact us for assistance.

If you miss the sailing by upto 10 minutes, you may purchase a ticket from the ticket counter for the next available trip on the same day at a 50 % surcharge or it shall be treated as a no show where no refund would be applicable.

*Tickets are subject to availability.

You can find all our contact details at our 'Contact Us' page.
  • Only one item of hand luggage per person is permitted into the common areas of the ship. 
  • Passengers with no vehicle, may store one suitcase per person for no extra charge in the luggage stowage. Additional luggage will be charged as per the tariff. Kindly contact us for the charges
  • Furniture, boxes, large suitcases, etc. not stored in a vehicle are considered cargo. Kindly contact us in advance for tariff rates and bookings.
The following are examples of items that guests are not allowed to bring on-board. These and other similar items will be confiscated upon being found. Illegal drugs, flammable liquids, explosives and dangerous chemicals, firearms & ammunition, including realistic replicas, sharp objects, including knives and scissors, candles & incense sticks (agarbattis), self-defence gear including handcuffs, pepper spray, night sticks, flammable liquids and explosives, including lighter fluid and fireworks, HAM radios, electrical extension cords and multi pin plugs. Complete details of non-permissible items are available in our Terms and Conditions.
If you've lost something on your travels there's a lost property office at both our terminals for things lost onboard or at the terminals. Call +91 8291902662 during our office hours for assistance. Please note, lost items are stored only for a limited time before being disposed of.
  • Passengers must arrive at least 30-45 min prior to departure to allow for security and health screening.
  • Keep your booking confirmation handy at time of check in.
  • In case of a medical emergency kindly approach the nearest crew member for assistance.
  • Children should not be left unattended.
  • If you are travelling with pets, only one attendant is permitted with the pet in the designated pet zone.
  • If you are travelling with pets, they must always be secured and supervised
  • You are required to leave your luggage in the designated area on the loading deck where it can be collected while disembarking. However, you can carry your handbag with you (1 per person).
  • On boarding, please pay close attention to the safety briefing announcements and Evacuation Procedures. Also, there are safety instructions at various points on the ship.
  • Firearms and sharp objects are not allowed onboard.
  • The engine of your vehicle must be turned off once you board the ferry. The vehicle must be kept on handbrake during the sail.
  • Spitting, smoking, and throwing trash are strictly prohibited onboard.
  • Passengers are not permitted to lean on the safety railings of the ferry
The safety of our passengers is our highest priority, and as a passenger and vehicle ship we comply with Administration Rules and regulations covering every aspect of ship construction, operation, navigation, maritime security, etc.
On boarding, please pay close attention to the safety briefing announcements and Evacuation Procedures. Also, there are safety instructions at various points on the ship.
The ferry is designed to withstand operating in all weather conditions, and we will be sailing during monsoons. In case of severe weather conditions, the voyage will be cancelled / rescheduled at the operator's discretion.
Regulations regarding Fire Safety are strictly followed on the ferry. Escape routes and fire protection systems are in place. The crew is trained for procedures to be followed in case of emergency.
Yes. There are a sufficient number of life jackets with instructions on how to wear them. In case of emergency, the crew will also assist you in locating and wearing the life jackets.
For everyone's safety on board CCTV cameras are fitted on board the vessel and surveillance is on 24/7.
Smoking is strictly prohibited onboard and in the terminal area. Nonadherence can lead to penalties as directed in our Terms and Conditions.
No meals are included in the ticket. Beverages and meals may be purchased from the cafeteria present onboard. If you have booked a ticket for the Skoda Superb Lounge then you shall receive a complimentary beverage and a plate of amuse-bouche.
Outside food and drinks are NOT allowed.
We do. However, prior booking is required. Please reach out to us to make your celebration memorable.
About M2M Ferries Travel Guide FAQ Discover Mandwa Port Terms & Conditions

M2M Mumbai Terminal

Ferry Wharf, Bhaucha Dhakka
Mumbai Port,
Mumbai - 400010, MH

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M2M Mandwa Terminal

Mandwa, Ropax Service Jetty,
Mandwa Jetty Road,
Mandwa - 402201, MH

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