mumbai 2 mandwa

FAQ

Travellers can book their tickets through our online booking system on www.m2mferries.com or call us on +91 8291902662 and our team will help you with your booking. Tickets will also be available through our ticketing counters located at both the terminals on a first come first served basis.

Yes, as long as the tickets are available. However, We recommend booking your tickets online prior to arriving at the terminals to secure tickets.

Unfortunately we can’t accommodate our furry little friends on the passenger decks. If you are travelling by car, your pets can sail with us but will need to stay in the car for the journey and at the same time purchase a ticket for them. Please note leash is mandotory for all pets boarding the ferry.

Yes. Simply select the number of vehicles travelling as part of your booking and our system will automatically update the fares accordingly.

No problem, a booking confirmation will be sent to your email address and the registered mobile number via sms once the booking is completed.

Currently, GST is not applicable on ferry tickets.

You won’t receive tickets from us, but feel free to print off your confirmation if you prefer to have something to refer to when you arrive for your trip. Otherwise you can just make a note of your booking reference and quote that when you arrive for your scheduled trip.

There is a vehicle waiting area at both terminals for passengers travelling with their vehicles. However, There is no dedicated parking for our foot passengers. If long term guaranteed parking is required, you are required to make your own arrangements.

You’ll find everything you need on our "How to get there” page, including directions and address details. If you require further assistance, please contact us on +91 8291902662 and we will be happy to assist you.

No refunds and cancellations are permitted. We highly recommend to check all your details when making a booking. Please have a look at our terms and conditions for more details.

If a sailing is missed, passengers are required to purchase a new ticket for another sailing.

For all the details, take a look at our contact us page.

If you’ve lost something on your travels there’s a lost property office at both our terminals for things lost onboard or at the terminals. Call +91 8291902662 during our office hours for assistance. Please note, lost items are stored only for a limited time before being disposed. More details are available in our Terms and Conditions.

Wheelchairs will be available on request and we are working on including elevators to make us disabled-friendly in the near future.

With the current COVID-19 safety precautions in place, you are allowed to carry 1 hand baggage per person in the passenger deck.

You are required to leave your luggage in the designated area on the loading deck where it can be collected while disembarking. However, you can carry your overnight hand bag with you (1 per person)

The following are examples of items that guests are not allowed to bring on-board. These and other similar items will be confiscated upon being found. Illegal drugs, flammable liquids, explosives and dangerous chemicals, firearms & ammunition, including realistic replicas, sharp objects, including knives and scissors, candles & incense sticks (agarbattis), self-defence gear including handcuffs, pepper spray, night sticks, flammable liquids and explosives, including lighter fluid and fireworks, HAM radios, electrical extension cords and multi pin plugs. Complete details of non-permissable items is available in our Terms and Conditions

For everyone’s safety on board CCTV cameras are fitted on board the vessel and surveillance is on 24/7.

Ropax ships are fairly safe and passenger ships have to comply with Administration Rules and regulations covering every aspect of ship construction, operation, navigation, maritime security, etc.

On boarding, please pay close attention to the safety briefing announcements and Evacuation Procedures. Also there are safety instructions at various points on the ship.

Yes, we welcome children of all ages. An adult must accompany children on board at all times. You are free to move around the ship within the designated areas as per your ticket with your children, and we encourage the "reach out and touch policy" - you should be able to reach out and touch your child at all times. For safety purposes, passengers are not allowed to stand on seats, or sit at the bow of the boat. In consideration of other tour passengers, we request you to take a distraught, noisy child to a quieter area of the boat while you console him/her. Please inform our crew members if they can be of any further assistance.

Though ships are designed to withstand operating in weather conditions, the M2M-1 will be sailing during monsoons. In case of severe weather conditions, the voyage will be cancelled at the ship captains discretion.

Regulations regarding Fire Safety are strictly followed. Escape routes, fire protections systems are in place. The crew is trained for procedures to be followed in case of emergency.

Yes. There are sufficient number of life jackets with instructions on how to wear them. In case of emergency, the crew will also assist you in locating and wearing the life jackets.

Smoking is strictly prohibited onboard. Non adherence can lead to penalties as directed in our Terms and Conditions.

No meals are included in the ticket. Beverages and meals may be purchased from the cafeteria present onboard.

Outside food or drinks are NOT allowed.

We do. However, prior booking is required. Please reach out to us to make your celebration memorable.

The health and safety of our staff and passengers is of the utmost importance. We have consulted various medical professionals as well as government agencies and implemented comprehensive safety protocols to ensure a safe and sanitized travel experience. For a detailed list of our safety guidelines, please click here.

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